The power of proven implementation, scale and process

A few days after Black Friday in 2008, a major rebate provider just closed its doors – much to the surprise of its clients. The timing could have not been worse, with Black Friday shoppers driving rebate submissions to a critical mass. These companies were in a panic.

Parago received a call, then another, and another. In all 18 clients showed up on our doorstep – with active programs in market, trucks full of submissions and customers eagerly waiting on the other end.

Many companies running rebate programs fear change – their programs touch hundreds of thousands, if not millions of their customers. Rebates are a critical interaction and experience for their consumers – so, even if there is a better program, more elegant solution or marketing benefit with a new provider – the fear of transition always looms.

The experience of 18 companies, instantly without a rebate provider, and their transition and implementation can show you the simplicity of change – and the benefits of a better provider. With a proven five-prong on-boarding process, used to implement hundreds of clients over the last decade, Parago had the expertise and skill set as a rebate processor to ensure that programs were flawlessly managed and customer expectations were still met in market, despite the onerous and turbulent circumstances of being left high and dry by their previous rebate provider.

WITHIN 30 DAYS…

Parago had officially on-boarded 18 new clients, launched 800 new campaigns, processed and reconciled nearly 5 million customer records and information, launched new paperless sites and was issuing payments on new submissions.

Oh yeah, and they are all still issuing their rebates with us today.

Here are the highlights:

• Issuing checks within 5 days of client engagement
• New hiring and training for dedicated customer care staff complete in 2 weeks
• Launched an average of 50 incremental campaigns a day
• Handled nearly 6 million new transactions within 60 days
• Processed all outstanding transactions, including invalids, resubmissions, appeasements, etc from prior provider

As an experienced rebate company, we were able to turn our new clients from panic to praise. With structured plans that addressed every touch point, from seamlessly migrating 800 numbers and immediate implementation of customer care facilities, to enabling these companies to continue with their product and marketing plans, not skipping a beat with new campaign launches while seamlessly assimilating the legacy data and submissions.

So, if you are thinking about moving your rebate program and are concerned about transition – fear not. We’ve seen complicated and multiplied it by 18, and still flawlessly executed.